Clear Answers Before You Book
Cleaning Service FAQs
Cleaning Service FAQs help homeowners, renters, landlords, property managers, rental hosts, and business contacts understand quoting, service scope, preparation, access, scheduling, coverage, and after-service support before requesting an appointment.
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Find the Answer That Matches Your Property and Request
Start with booking questions if you need a quote or schedule. Use the service section when you are comparing routine, deep, moving, turnover, office, commercial, or post-construction cleaning. Preparation and access questions explain what must be confirmed before arrival.
The answers describe general Steady Cleaning processes. The final checklist, price, travel conditions, access plan, and availability are confirmed for the actual property. Read about Steady Cleaning for the broader service process and quality approach.
Quotes and Appointments
Cleaning Service FAQs About Booking and Quotes
Use these answers before submitting a property request so the quote can be reviewed with fewer missing details.
Use the quote request page and provide the property type, city, bedrooms and bathrooms when relevant, approximate size, requested service, preferred date or schedule, current condition, special requests, and pets when applicable. Steady Cleaning reviews the information before confirming scope, price, and availability.
No public fixed rate is promised. Pricing is customized using the service type, property size and condition, approved rooms and tasks, expected time, location, travel, parking, access, timing, frequency, assessment findings, and accepted additions. The approved quote should be confirmed before the appointment.
An assessment may be required for large commercial properties, large offices, post-construction projects, major deep cleans, or multi-property contracts. The review helps confirm the actual condition, access, expected time, equipment needs, and checklist before a quote is finalized.
Yes. One-time, weekly, biweekly, monthly, and customized schedules may be requested. Recurring availability depends on location, property requirements, preferred timing, and team schedule. The first appointment and ongoing checklist must be confirmed before a recurring plan begins.
No. A preferred date or time is a request until Steady Cleaning reviews the location, service type, property condition, expected scope, access, travel, and team schedule. Do not treat the appointment as confirmed until you receive confirmation.
Provide accurate size, condition, room count, service type, priority areas, access details, pets, parking, preferred timing, and all requested additions. Photos may help with larger or unusual work. Unreported rooms, heavier conditions, restricted access, or added tasks can require a revised scope, schedule, or price.
Choose the Right Option
Service Scope and Cleaning Type Questions
These answers explain how different service categories are used and where scope approval is required.
Review the Cleaning Services page first. Residential Cleaning supports homes, Commercial and Office Cleaning support business spaces, Deep Cleaning provides a broader checklist, Move-In and Move-Out Cleaning support property transitions, Airbnb Cleaning supports guest turnovers, and Post-Construction Cleaning addresses approved ordinary dust and residue after completed work.
Routine cleaning supports regular maintenance using an approved recurring or one-time checklist. Deep Cleaning is intended for heavier ordinary buildup and a broader confirmed scope. It does not include hazardous remediation, severe hoarding, mould removal, asbestos work, pest control, repair, or specialized restoration.
No. Inside appliances, interior windows, wall washing, extra rooms, heavy-duty deep cleaning, substantial pet hair, and larger post-construction work can require additional time and fees. Request these items before the visit so they can be reviewed and added to the approved checklist.
Move-In and Move-Out Cleaning may be requested for empty or nearly empty properties. Confirm occupancy, remaining belongings, key handover, inspection timing, utilities, access, parking, and the rooms and tasks included. The service does not automatically include repairs, junk removal, hazardous materials, or every landlord requirement.
Office Cleaning focuses on approved workstations, meeting rooms, breakrooms, washrooms, and shared office areas. Commercial Cleaning can cover other approved business properties such as retail spaces. The correct option depends on the property, work areas, operating hours, access, frequency, and requested checklist.
Airbnb Cleaning may be requested for approved short-term rentals. Provide the turnover window, entry method, property checklist, linen or supply expectations if applicable, guest departure and arrival timing, parking, and responsible contact. Availability must be confirmed for every requested schedule.
Post-Construction Cleaning may cover approved ordinary non-hazardous dust and residue after work is complete and the property is safe to enter. Large projects require assessment. Active construction, asbestos, mould, hazardous materials, heavy debris, repair, and specialized restoration are outside the cleaning scope.
Yes. Steady Cleaning provides the products and equipment required for the approved checklist. Identify delicate surfaces, prohibited products, customer-supplied products, allergies or sensitivities, and materials that should not be used, moved, or disturbed before the appointment.
Before the Team Arrives
Property Preparation and Access Questions
Accurate access and preparation details protect the schedule, clarify responsibility, and help the team work from the approved checklist.
Clear loose items that block approved surfaces and floors. Secure valuables, medication, documents, keys, fragile items, and confidential business materials. Identify restricted rooms or equipment, manage pets, confirm utilities, and share any delicate surfaces or pre-existing damage before work begins.
Share the correct address, responsible contact, entry point, keys or fobs, gate or alarm instructions, intercom or concierge procedures, elevator reservations, building service windows, parking or loading details, and restricted areas. Never place sensitive access codes in public notes or reviews.
They can. Paid or restricted parking, limited loading, long equipment routes, elevator reservations, concierge procedures, service windows, and access delays can affect planning, expected time, scheduling, and the customized quote. Disclose these details before confirmation.
An owner, resident, tenant, landlord, host, property manager, or authorized business contact may arrange access. The booking should identify one responsible contact who can approve the scope, provide entry, answer questions, and confirm any change during the appointment.
Tell Steady Cleaning about pets before the appointment. Explain where they will stay, whether an entry door or gate must remain closed, and any behavior or safety concern that affects access. The customer remains responsible for securing pets and preventing unsafe contact.
Yes, where the approved tasks require them. If water, electricity, lighting, ventilation, or safe access is unavailable, the team may be unable to complete part of the checklist. Confirm utility or building restrictions before the visit.
No. Only approved and safely accessible rooms or work areas are included. Identify locked, restricted, occupied, unsafe, confidential, or excluded spaces before the appointment. Extra areas must be reviewed before they are added to the checklist.
Coverage and Follow-Up
Scheduling, Service Areas, and After-Service Questions
Coverage is reviewed for the actual address, and after-service concerns are assessed against the confirmed rooms and tasks.
Approved service areas include Vancouver, Burnaby, Surrey, Coquitlam, Richmond, New Westminster, Langley, and Delta. Review the Cleaning Service Areas page for local considerations. Coverage and availability still depend on the exact address, travel, property, requested service, access, and schedule.
No. A city page confirms that requests may be reviewed, not that every address, neighbourhood, service, or time is guaranteed. Travel distance, parking, bridge or route conditions when relevant, property requirements, schedule, and team availability can affect confirmation.
In some cases, disclosed travel charges, minimum booking requirements, paid parking, restricted access, or additional time may affect the quote. Any applicable condition should be reviewed before confirmation. The website does not promise one universal rule for every address.
The team completes a final quality check against the approved checklist. Review the relevant areas promptly. If an included item appears missed, record the concern clearly and contact Steady Cleaning within 24 hours so it can be compared with the confirmed scope.
Contact Steady Cleaning within 24 hours with a clear description and photos when possible. The concern is reviewed against the rooms and tasks included in the confirmed checklist. A return visit may be considered when appropriate after that review.
No. Biohazard or medical-waste cleanup, hazardous chemicals or materials, specialized mould removal, asbestos work, pest control, severe-hoarding cleanup, repair, and specialized restoration require qualified providers outside the standard cleaning scope.
Use the Contact page for general questions, existing booking support, or service information. Use the quote request page when you want pricing and availability for a specific property because the team needs the property and scope details.
Helpful Next Steps
Continue to the Right Page
Check Service Areas
Review the approved Metro Vancouver cities and local booking notes.
Learn About the Company
Review the process, values, scope controls, and quality approach.
Ask a General Question
Use the contact page for support that does not require a property quote.